Once you are a customer of DM Creative, you are always our client, and we will always do our best to assist you. When you order with DM Creative, we send you a welcome message; ask about your preferences and expectations; and provide any assistance you may need to define the scope of the project.
This means that we help you get the best return possible from your investment in our services. We even give you ideas on how to reduce your costs. We do our very best to take care of your business needs in a professional and prompt manner. We respect your privacy. We acknowledge your business issues. We respond to inquires as quickly as possible in a courteous and friendly tone. We share knowledge and provide technical expertise, and we offer ideas and suggestions that you may not have thought of - to consider. And this doesn't stop when your project is complete. We are available to you for as long as you have questions (about any subject we can assist you with).
Producing a successful outcome is only a part of our services. We want to make sure you are comfortable from start to finish. To this end, we explain the process upfront. In fact, we've been using these production steps for 20 years with great success. We've only made slight changes to align with emerging technologies as they evolve.
Our proprietary process makes it easy for you to tell us what you want. Now, that may seem simple for you, but for many, it isn't. So our process provides an easy and organized way for you to give us the information we need to deliver the outcome you want - even when you are not sure what you want. For example, we ask you to put shapes (such as a circle, square, triangle) in the order you like best.
Comps, Drafts, Proofs, Plans, MockupsDepending on services you order, you may receive comps, drafts, proofs, plans or mockups to approve during the production process. You have unlimited opportunities to request changes. Custom projects with long development timeframes have milestones.
The HelpDesk (spelled as one word on purpose) was installed to provide an organized and efficient method of responding to inquiries, requests and email communications.It became increasingly complicated to keep track of daily email messages using the regular email system. This caused numerous issues including missed emails, especially with the growing problem created by spammers, counter-filters and spamblockers.
We installed HelpDesk to provide better service for you. We are a personalized support team, and do not utilize an offsite support service that provides a canned response to inquiries. Response to your inquiries comes directly from me, Alexandria as your project manager, or from Dan, the creative director, or partners and experts we call on from time to time to cover for us.
We have been very successful providing high quality web products and services for our clients. Our goal is to continue to provide more than is expected for you. Our customer care policy is backed by our personal dedication, integrity and work ethic.
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