Customer Care
"Creative Business Services are the backbone of business!"
With Dan Marx creative business services, all your sales, advertising and marketing communications integrate to provide you with a cohesive look and consistent message!
We promise the highest professional standard for honesty, performance and behavior. We serve customers with the utmost respect and courtesy. We promise to never deceive, spam or do any action that is illegal, inappropriate or dishonest. We do our very best to take care of your business needs in a professional and prompt manner.
We respect your privacy. We acknowledge your business issues. We respond to inquires as quickly in a courteous and friendly tone. We share knowledge and provide technical expertise, and we offer ideas and suggestions. And this doesn't stop when your project is complete. We are available to you for as long as you have questions (about any subject we can assist you with).
Once you are a customer of DM-Creative Services, you are always our customer. When you order on the phone, fax or using our onlne shopping order system, we send you a welcome message; ask about your preferences and expectations; and provide any assistance you may need to define the scope of the project to achieve the outcome you want.
We help you get the best return from your investment and even offer ideas on how to reduce your costs. |
Our services focus on helping people achieve success online. Professional services for an online business is an investment in that business’ success.
Like most service providers, our fees are based on an hourly rate, but we go a step further:
- Many of our services are pre-priced, because small business people generally don't know how to write detailed specifications.
- We can accept a payment plan upon request.
- If someone is in need, we defer all or a portion of the payment if possible.
- If someone is really in need, we consider providing all or some services at no charge.
- We also consider trades, partnerships and joint ventures.
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The Successful Outcome
Producing a successful outcome for you is only a part of our services. We want to make sure you are comfortable from start to finish. To this end, we take time to explain the process upfront.
Our proprietary process makes it easy for you to tell us what you want so the final project matches your expectations. We are dedicated to providing services you are thrilled with.
Defining the specifications for a project upfront is important. It may seem obvious, but for many, it isn't. Our proprietary process provides an easy and organized way for our customers to transfer their unique information and preferences to us... easily - even when some are not sure what they want.
For example, we might ask you to put a list of shapes such as a circle, square, triangle in the order you like best. This seems simple, but it tells us a lot about your likes and dislikes.
Comps, Drafts, Proofs, Plans, Mockups
Depending on services you order, you may receive comps, drafts, proofs, plans or mockups to approve during the production process. You have unlimited opportunities to request changes. Custom projects with long development timeframes have milestones.
Pricing Policy
We price services fairly and competitively. We do not overbill for services rendered. Our intention is to earn a living sharing expertise and performing requested tasks in return for reasonable compensation. Although some service providers low ball their fees and deliver shoddy services... our fees are honest and reflect the level of quality our customers want.
The Help Desk
The Help Desk provides an organized and efficient method of responding to inquiries, requests and email communications.It became increasingly complicated to keep track of daily email messages using the regular email system. This caused numerous issues including missed emails, especially with the growing problem created by spammers, counter-filters and spamblockers.
We installed Help Desk to provide better service for you. We are a personalized support team, and do not utilize an offsite support service that provides a canned response to inquiries. Response to your inquiries comes directly from me, Alexandria as your project manager, or from Dan, the creative director, or partners and other experts on our team.
We have been very successful providing high quality web products and services for our clients. Our goal is to continue to provide more than is expected for you, new customers and returning customers. Our customer care policy is backed by our personal dedication, integrity and work ethic.
Call now to inquire, request an estimate or browse our online store for pre-priced creative services. Thanks! |
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