Q. How can I contact you?
You can use the help desk to contact us 24/7 or call toll free 9 am to 5 pm CST, M-F.

Q. Where can I find your pricing?
A. Our services are customized to meet individual specifications. We offer pre-priced items in several categories in our online store. You can find out rates here under our selling policies.

Q. How do I request an estimate?
A. Visit our Help Desk. Register, login, open a ticket, choose estimate and write out the details of your request... then submit. You receive a response with a link to payment options, which makes getting an estimate easy and convenient. Your detailed request/specifications and our quote are documented in the same thread, so there is no misunderstanding about what you want and what we said we'd provide you.

Q. How do I engage your services?
A: You have 3 ways to order our products and services:
(1) Request an estimate. You can request a Quick Quote or a full estimate with options. We want it to be convenient, fast and accurate when you order products and from DM-Creative.com
(2) You can order a Pre-Estimated service from our online store.
(3) You can download the purchase order and credit card authorization forms, fill out and fax back.

You can also open an account, which is what most clients do. Find more details about how to order here...
In some cases, we will prepare a statement of work for your review. Review the proposal, authorize the statement of work, and fax back or mail with your deposit or retainer.

Q. Can I order over the phone?
A. You can order by phone but we will need your signature.

We accept Visa, MasterCard, American Express and Discover Card. If you want to submit payment by credit card, we need your signature: Credit card companies want proof that we are authorized to process payments to your credit cards. It's like a credit card slip you sign when you dine at a restaurant or buy groceries. We must be able to submit a copy of your authorization upon request from credit card companies. We can take your order over the phone, but before we begin, you are asked to fill out and fax a one-page authorization form giving us your permission to process your credit card transaction.

Q: What form of payment do you accept?
A: We accept your Business Check drawn on a US bank. We accept your Visa, MasterCard, Discover, American Express credit card, PayPal and we also use Escrow.com, an accredited escrow company, that acts as a secure third party to protect the Buyer and Seller.

(1) if you want to send a business check, we typically wait for your check to arrive. We suggest UPS, because it is safe and the USPS make take longer for us to receive.

(2) We accept Visa, MasterCard, American Express and Discover Card.

(3) You can submit payment using your PayPal account.

(4) Upon request, we setup an escrow account for you. You can then escrow funds for the project and release a portion of funds to begin and as the project progresses with the final payment upon completion of the project.

Q: Are you open for business evenings or weekends?
A: We are available evenings and weekends by appointment. The HelpDesk is open 24/7.

Q: What is the the help desk?
The ideal help desk is an email based contact system that tracks and documents customer service and support requests.

Q. How do your Internet marketing services work?
A. Our services are provided either from our standard pre-estimated models, or based on a budget or desired result that a client requests. Engagements are generally ongoing, but can also be projects targeting a specific outcome, such as an email campaign or one-time online promotion.

Q. Do I have to revise my existing website?
A. If your home page or other web pages are not optimized, you have choices. You can revise your website entirely, or we can develop a "landing page" that is optimized. We discuss solutions with you when you engage our services.

Q. How do I know if the Internet marketing you provide works for my business?
A. It is fairly easy to know if our services are effective. Depending on the engagement, you see the results online by increased visibility and web traffic. In addition to this, depending on your plan, you receive search engine ranking status reports monthly or quarterly.

Q: What is the client questionnaire?
A: The client questionnaire is an input fact form Word.doc that clients may be asked to fill out in order to provide their unique and specific preferences. It is a set of questions to help you provide information our team needs to produce your project focused on the outcome you want. When you use our questionnaire, you don't have to think about what information you might want to tell us. You simply answer the questions, and it's done for you. The questionnaire is primarily utilized for copy and design work where your preferences are key to the successful completion of the project.

Q: How do your professional web design services work?
A: Our web design services are provided either from pre-estimated specifications or based on custom set of specs you request, as preferred. Once you place an order, we send you a welcome message; ask about your preferences and expectations; and provide any assistance to get the project started.

Q: What is the difference between a simple web design, professional website and a FengShui website?
A: A simple web design is cost-effective for business owners who want to focus on generating web traffic without the investment in a complex design. The pre-priced professional web design provides more design and development time needed for your specific design preferences. The difference between a professional website and a FengShui design is simply the extra needed to configure site construction based on principles of Feng Shui.

Q: How much is it if I want to provide visitors with more than a point-and-click experience?
In this case, web design and development will cost significantly more. For example, adding submission forms and more complex design elements takes more time and consequently increases the number of hours multiplied by our hourly fee. But design alone is not the only factor.

To have any chance of attracting traffic to your site, you need to optimize at least your home page. This means meta tags and key word content in the development stage. In addition, web sites that involve many pages will also add to the bottom line cost. Adding online transactions (ecommerce) could make your bill climb to $2500. More complex, customized work that requires a lot of dynamic development time can quadruple that figure. We do provide estimates and flat-fee quotes, especially for custom development services.

Q: What is the difference in the price of web design?
One of the common misconceptions is that any website can generate web traffic and become a valuable business asset. People just don't know and consequently, order a website based on price or choose one of the do-it-yourself options. The problem with this is that these web sites are probably never found in search engines or on key web pages. Of those that are found, visitors may not trust a site that is not professionally developed. Plus, it could cost a screaming ton of money to woo traffic to the site.

Creating a web site that actually works hard for the business to generate inquiries and return the investment requires knowledge and experience - and a lot more than just design skills. Keep in mind, you generally get what you pay for.

Q: What are custom development services and what do you need it for?
Custom development services are based on your specifications either for a brand new project or to make additions, updates or modifications to an existing project. Lets suppose you want more interaction from your website or web store. Our highly qualified programmers implement necessary changes per your specifications. Custom development can involve a maze of code relationships among various elements. It can be quite complex.

Q: How is development implemented?
First of all, you determine the scope of your requirements or changes. Our quote manager studies your requirements and may ask you to clarify some points. We then provide you with an estimate for the project. Once approved, our developers schedule the work.

Q: What causes the delay in doing development?
99% of the time, the client causes delays due to not responding to comps, drafts, proofs, plans or mockups submitted for feedback and approval. Even though each of our developers has a number of tasks to do and your task takes up the last position in the queue, tasks are distributed in the way that minimizes your waiting time. Custom programming does take some time, especially on existing sites where the code must first be analyzed before changes can be made.

Depending on the custom development, account service may provide you with intermediate results of work for you to approve or report areas that need correcting to comply with your original specification. After every modification is implemented the project is submitted. You also can test your project as applicable in the development stage. We do our best to communicate with you as often as we can so that the end result satisfies your needs as stipulated in the original specification.

After development is finished, you either confirm that the modifications are made in the way agreed in the original specification, or you note items in the project that need to be corrected in the event that something in the modification is inadvertently left out or does not correspond to the original request as specified.

> Please note that once the project you requested is complete, our staff continues to consulting with you as needed. You are welcome to contact us anytime for any reason.

Q: How do I know I'll like what I get?
A: We provide a client input process that helps you tell us about preferences that shape the graphic design and development of your project. Questions such as "Do you prefer a square or a circle?" are easy for you to answer and give us the insight we need. Depending on your project, you have a series of milestones where we ask for your feedback as your project progresses.

Q: Is there a charge for revisions?
A: You have a check and test period where errors and corrections are made without charge. Understandably, a complete change in creative direction for professional web design services is billable. A change or modification in design, feature or function for custom development is considered a change order and therefore is billable.

Q: Do you offer rush time?
A: We do offer asap and rush service for an addition to the no-hurry standard service hourly fee for professional web design services. These hourly add-ons depend on the date needed, length of production time and inconvenience to existing client orders pending per the schedule.

Q: Do you provide support services?
A: You have three levels of technical support. Access to the HelpDesk, check & test and ongoing support. Technical support after the check & test is available as a commercial service for a fee.

Q: What is secure web hosting?
A: A secure server safeguards transactions over the Internet by encoding information passing between computers at different locations. When you utilize a secure server for a shopping cart, for example, your personal information and credit card information are encrypted using Secure Sockets Layer (SSL) encryption technology before being sent over the Internet, making it virtually impossible for your information to be stolen or intercepted. Our professional web design services are most concerned with your privacy and security.

Q. What are your terms and conditions?
A. It is good business to set out the terms and conditions of sale for professional services so there are no misunderstandings. Both of us know what is expected, and we both agree as to how we are going to work together. A link to our terms and conditions is posted at the bottom of our home page.

Q. What other services do you provide?
A. We prepare marketing plans and web plans, edit text and write copy for advertising print media, Internet campaigns, search engine marketing, sales letters, newsletters, brochures and web pages. Design services include graphic design, logo design and web design.

We offer specialized expertise to assist our client in identifying sales and marketing performance issues.We offer troubleshooting, evaluate existing business websites for design flaws, navigation, unproductive response devices, failed sales strategies, tired content and search engine optimization that no longer delivers top ranking. We consult with startups and small business clients in a range of challenges to overcome roadblocks and improve the online sales channel.

Q. Is there anything not covered?
A. Typically the following services are not covered in an estimate or proposal unless specifically stated in writing: instructions; user manuals; copywriting; search engine optimization; additional web pages; additional comps, site designs, drafts or page layouts; web plan; stock photos; search and/or download images off the web; size/scan/crop/reformat images; manually enter or edit text; or adding products to your inventory for you. These services may be offered as a commercial add-on service.

Q: Is copywriting included?
A: Not everyone wants to engage a professional copywriter in conjunction with web design services, but copywriting or copyediting can be added to any print or web service.

Q: What is the benefit of hiring professional web design services?
A: The benefit of engaging professional web design services is that web pages are configured correctly for the ever-evolving search engines and changing browser compatibility. Professional web design services will develop the site based on current standards, and will provide behind-the-scenes maintenance.