Can't send outgoing emails
Symptoms:
When you attempt to send emails from your account, your email client gives an error message and no new emails are sent.
Cause:
There are several possible causes ranging from the server being unavailable to a problem with your email client setup.
Resolution:
The first step you should take would be to see whether your system can reach the email servers. If you are running a windows based system use the following steps:
1. Click on the start button
2. Select the run command option
3. If you are running windows 95, 98, or ME type command in the box that appears. If you are running windows NT, windows 2000, or windows XP type cmd. If you are running OS X, open a command shell.
4. In the dos box that opens type 'telnet mail.domain 25' where domain is the domain that is hosting for you.
5. You should see something similar to the following text if you can connect to the servers:
Connected to mail.domain.
Escape character is '^]'.
220-We do not authorize the use of this system to transport unsolicited,
220 and/or bulk e-mail.
If you don't see that text then your computer can't reach the servers. In this case, open a command box following steps 1-3 above then type 'tracert mail.domain' if you are running windows or type 'traceroute mail.domain' if you are running OS X. Open a support ticket and include the output from the traceroute or tracert command.
If you can connect to the servers, please open a ticket and indicate what email client you are using, which operating system you are using, and the error(s) if any that you are receiving from your client.
I'm testing my email, but I don't receive any back. I'm not receiving the test emails I am sending myself.
If you're not receiving email, the first thing to check is if you set up the email account, user and password. Then, make sure that when you login to yourdomain/webmail that you enter the exact email address as the user and the password you choose during setup.
If you use your admin panel username and password, you may not be logged in to the correct account.
Explanation:
You have received your email test messages, they are in the webmail interface that matches the email address you sent the message to. That's the email address and password you have to use.
If you logged in to another email account, such as your default email address, the messages you sent to one won't be viewable by another email unless you forwarded them.
The last thing to check if you are not receiving email from Outlook Express, or one of the other popular desktop clients, are the mail settings. Check to see if you mistyped the setting or password.
There's more about email... |
