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Knowledgebase

Email and Webmail. We hope this information is helpful.

How do I setup my email accounts?

If your hosting is included with a web package:
Open a ticket and submit a request for additional email accounts. See Webmail for help on using your browser-based Webmail.

If you have a full web hosting account:
To setup, modify or delete your email accounts, login to your cpanel and click on Mail.

You locate your cpanel at:
www.YourDomainName/cpanel

Enter the username and password you received with your server setup.

Once you login, you see a field of icons. Find the icon that says, Mail. It is usually the first one, top row. Click on Mail and you will see the screen where you add and delete your domain email accounts. Enter a name and password. Submit to save. Go back and create more accounts as needed.

Webmail
From your cpanel/home screen, the second item in the top row is your Webmail link. You have three webmail choices. Use webmail to manage your domain email from any browser.

Tip: You do not need to login to your cpanel to access Webmail. You can manage your domain email direct by entering http://www.YourDomainName.com/webmail in your browser window. Input your email account name and password to access your domain webmail.

POP Email Setup

How do I setup my Outlook, Outlook Express, or Entourage program?

All DM Creative Services hosting accounts include access to POP and SMTP servers for sending and receiving email. Your POP and SMTP server addresses are extremely simple to remember, and can be used through any standard mail client (such as Outlook, Outlook Express, Eudora, etc.). Your POP and SMTP servers are as follows:

POP Server: mail.yourdomain.com

SMTP Server: mail.yourdomain.com

NOTE: Please remember that you MUST check your POP email within 30 minutes of attempting to send through your SMTP server. When you check your POP email, your computer's IP address is recorded by the server, and you will then be permitted to relay (send) email through our SMTP servers. This is to prevent unauthorized parties from relaying SPAM through our mail servers (as much as it is possible).

Important

In the settings of your email client, often in the account options, you will see a checkbox asking if you want to leave email on the server. The answer depends on two situations:

a) When you leave your office, for example - on a business trip, you may want to check this box so you can receive emails using webmail.

b) However, for everyday office situations, do not check this box - and if you do check it when you leave for a business trip, be sure to uncheck it when you return.

The reason is that email will collect on the remote server, left undeleted, and will not only use your bandwidth, but a fully loaded email box will eventually max out your space and cause an interruption in email service. This applies to each email account you activate.

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