Copy changes
Here are the procedures for a copy project:
1. Read the copy and note any misinformation relative to your business, product, services or offer. These are considered corrections. Please make sure you identify the exact copy and copy location so we can find what you want corrected.
2. Review the copy for missing information. Add a complete text you want to add to your copy project. We'll reword it if necessary and add it to the project.
3. Submit all corrections at the same time in one HelpDesk ticket. We make the corrections and send you a notice to check the corrections made. Per our terms of services, minor typos and such can be made by the client.
About our Copy Changes & Revisions
Within the first ten days of presentation, there is no charge for corrections and minor revisions. Minor changes are described as changes that do meet the original input from Client Questionnaires, but need a bit of modification. Modifications for minor changes requested take less than an hour of our time to process.
If you decide on major changes, please note that these are billable at our current hourly rate. Major changes include more copy than was described in the estimate or online item when you placed the order, links that were not requested, formatting the Word.doc, design unless it was specifically listed in the estimate or online order. It is a major change to completely rework the text originally submitted or the strategy.
To determine a major change, check the questionnaire for the specific directions and input that you submitted.
We are committed to following the input you provided to the best of our ability [from your written Questionnaire]. If we have not followed your input, we make any needed change at no charge.
However, our time for major changes that were not part of your original input is not covered by our original estimate for the time we need to complete your project, and as such, pursuant to our terms of service that you agreed to, major changes are billable. If major changes are extensive, the project time may need to be rescheduled. Fees must be prepaid as usual. |
